Managed Services – Wyre
service

Managed Services – Wyre

New Solutions provides a comprehensive and proactive IT Managed Services support model.
Our main focus is to identify and correct a problem before it creates any disruption.

description

As part of our unified approach to IT, all the features below apply to both Mac and PC, making sure you get the most out of your investment.

  • System updates
    This includes minor and major version upgrades, we make sure your computer is always up to date.
  • Proactive hardware monitoring
    We keep an eye on your hardware health, allowing us to take action on your infrastructure right away.
  • Performance monitoring
    We have active performance monitors that will tell us if the machine is in need of a tune-up or an upgrade.
  • Remote control
    As long as you have an internet connection, we can remotely control your computer.
  • Antivirus
    We include the enterprise version of Bit Defender with all our managed services packages. This provides (among other feautures) Web Filtering, Malware and Ransomware protection, configured to meet your needs.
  • Backup monitoring
    A very often overlooked subject in companies of all sizes, we pay special attention to your backups, we run full check-ups every day.

Wyre Unlimited

At New Solutions, we believe in simplicity.
That is why we have created 
Wyre Unlimited, our flat-rate IT support service.

We’ll take care of any labour required to keep your devices productive, safe, and working at full speed.

  • All the features listed above.
  • Communication
    Direct access to our engineering team.
  • Virus remediation
    In the unlikely case of a Virus attack, the costs to get your business up and running are included.
  • Hardware upgrades
    If your computers are getting old, and need replacing, the labour to replace them is included in your contract.
  • On-site technical visits
    Scheduled monthly, fortnightly or weekly on-site visits, depending on your business size.
  • Regular catch-ups
    Scheduled monthly reviews, letting your business know what needs changing, and allowing us knowing what’s next on your programme.

New Solutions IT Admin

Depending on your business size, you might need some extra help with all your IT options and different vendors.

We consolidate this function, and provide you with a simplified IT vision with our IT Admin service.

Our capable team will look after your IT requirements as their own.

A main person will be assigned to your business as a single point of contact.